Running the business
Practical advice on the day to day of a service business: costing every job, cutting no-shows, keeping members and keeping the whole team in step.
Articles in Running the business
- Running the businessGym membership retention: the first 90 days decide itFor a gym or studio, the member you keep is worth more than the member you sign. Most who leave decide to in the first few weeks, which is exactly when you can still change it.5 min read
- Running the businessJob costing for small businesses: know your profit on every jobA business can be busy and still lose money, one job at a time. Job costing shows which jobs pay, which do not, and why, while there is still time to change the next quote.5 min read
- Running the businessHow to reduce no-shows at an appointment-based businessA missed appointment is time you can never sell again. Most no-shows are forgetfulness, not rudeness, which means most of them can be prevented with a system rather than a policy.5 min read