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Grievance redressal

How to raise a grievance about grewray or your personal data, who answers it, and how quickly.

Last updated: September 25, 2026

Our grievance officer

Grievances are handled personally by Ayush Jain, Grievance Officer and Founder. Write to hello@grewray.com with “Grievance” in the subject line, or by post to our registered office: DPT 808B, F-79/80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase 1, New Delhi, Delhi 110020, India.

Company
Arihance System Private Limited, trading as Vanvora
Registered office
DPT 808B, F-79/80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase 1, New Delhi, Delhi 110020, India
Grievance officer
Ayush Jain, Grievance Officer and Founder

What you can raise

  • how we handle your personal data, or a request about it that we have not met;
  • content or messages sent through grewray that you believe are unlawful or unwanted;
  • your account, its security, or a charge you believe is wrong;
  • anything else about grewray you have not been able to resolve with us.

What to include

  • your name, and the email address on your account if you have one;
  • the business concerned, if it is about a business using grewray;
  • what happened, with dates and any reference numbers;
  • what you would like us to do.

What happens next

  1. We acknowledge your grievance within 1 business day, with a reference.
  2. We may ask you to confirm your identity, if the grievance concerns an account.
  3. We investigate, and resolve it within 15 days of receiving it, telling you what we found and what we have done.

If it is about a business that uses grewray

When a business uses grewray to keep your details, that business decides how your data is used. Raise the matter with the business first. If it concerns grewray itself, or the business does not respond, write to us and we will help.

If you are not satisfied

For a grievance about personal data, once you have used this process, you may complain to the Data Protection Board of India. If you live outside India, you may also complain to the data protection authority where you live. Our privacy policy describes your rights in full.