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grewray

Refund and cancellation policy

Cancel any time and keep access to the end of the period you have paid for. Here is when a refund applies, and how quickly it arrives.

Last updated: September 25, 2026

Free trial

Every plan starts with a 14-day free trial. Nothing is charged during it, so there is nothing to refund if you decide not to continue.

Cancelling

You can cancel at any time, in the product, with no notice period and no cancellation fee. Cancellation takes effect at the end of the current billing period, monthly or annual, and you keep full access until then.

After that, your business becomes read-only and your data stays available to export for 30 days before it is deleted. Exporting is always free.

Periods already started

Fees for a billing period that has already started are not refunded, in full or in part, whether the plan is monthly or annual. This also applies when you move to a smaller plan: the change takes effect from your next billing period. The one exception is where the law where you live gives you a right to a refund; we always honor it.

When we always refund

  • You were charged twice for the same period.
  • You were charged after your cancellation had taken effect.
  • You were charged a price other than the one you agreed to.
  • You were charged because of any other billing error on our side.

Custom work

Work from our rate card is quoted at a fixed price, in writing, before it starts, and you pay only for work you agreed to. If we cannot deliver what was agreed, we refund the part we did not deliver. Data migration is included in every plan and never charged.

How to ask for a refund

Write to hello@grewray.com from the email address on your account, with the invoice number and what went wrong. We reply within 1 business day.

An approved refund goes back to the original payment method, through the provider that took the payment: Paddle for most subscriptions, and Razorpay for subscriptions billed in Indian rupees. It normally arrives within 10 business days, though your bank may take longer to show it.

Before you dispute a charge

If a charge looks wrong, please contact us before disputing it with your bank. We can almost always put it right faster, and a disputed payment can pause your account while it is investigated.

This policy sits alongside our terms of service, which cover billing, renewal and non-payment in full. Prices are on our pricing page. It applies to grewray subscriptions and custom work.