Appointment no-show cost calculator
An empty appointment slot is time you cannot sell again. Enter how many appointments you book, how many people miss them and what a visit is worth, and see the yearly cost and the value of every point you win back. Everything runs in your browser. Nothing you type is sent to us, and nothing is stored.
- Free, no sign-up
- About 2 minutes
- Nothing leaves your browser
No-show cost calculator
How to use it.
- 1
Your bookings
Appointments in a typical week, and the weeks you are open in a year.
- 2
Your no-shows
The share of bookings where nobody arrives, from your own records.
- 3
What a visit is worth
The average value of an appointment, and how many freed slots you manage to refill.
The arithmetic, in full.
No black box. This is exactly what the tool calculates, so you can check it by hand.
- Missed a year = appointments a week x no-show rate x weeks open
- Revenue lost = missed a year x average value x (1 - share refilled)
- One point of no-shows = appointments a week x 1% x weeks open x average value x (1 - share refilled)
A worked example
60 appointments a week at an average of $55, with 8% of people not arriving, over 50 weeks: 240 missed appointments and $13,200 of lost revenue a year. Every point of no-shows you win back is worth $1,650.
Common questions.
What is a typical no-show rate?
It varies widely with the trade, the price and how far ahead people book, so we do not quote one. Count last month's no-shows and divide by the appointments booked: that is the number to use.
What reduces no-shows?
A confirmation when the booking is made, a reminder shortly before, an easy way to reschedule, and a deposit or cancellation policy for longer appointments.
How does grewray help?
Every booking gets an automatic confirmation and reminders by email and SMS, and a freed class place can go to the next person on the waitlist.
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